Returns & Exchanges

You may request support for your digital purchase within 30 days of acquisition.

The deadline for requesting assistance or reporting a faulty digital file is 30 days from the moment the download link was sent to your registered email address.

To exercise your right to technical support or a replacement, inform us via a clear written statement.

Contact our support team: support@nursingcodelab.com

We process eligible refund requests within 14 days. Credits will be applied to your original payment method; no additional transaction fees will be charged for these digital adjustments.

Eligibility Terms:

For digital study guides to be eligible for a credit, please ensure:

  • The purchase was made within the last 30 days

  • The digital product has not been fully downloaded

Non-returnable digital items:

  • Digital products that have been successfully downloaded or accessed via our learning portal.

  • Personalized tutoring sessions or custom study plans already delivered by our clinical educators in North American time zones.

  • Subscription services once the billing period has commenced and content has been viewed by the student or professional.

  • Bundled resources where one or more components have already been accessed or downloaded locally.

We reserve the right to refuse refund requests for any digital merchandise that does not meet these criteria at our discretion.

Access Issues

You are responsible for ensuring your device meets requirements. Send support requests regarding access to:

North American Hub

We are not responsible for local hardware or internet connectivity issues. We recommend using a stable connection. We are unable to issue refunds without verification of technical failure on our platform side or proof of purchase.

Gifts:

If the item was purchased as a gift credit, you'll receive a digital gift balance for the value of the exchange once the claim is verified. Digital gift cards are delivered via email once the original transaction is confirmed.

If the gift wasn't marked at purchase, or the sender received the link themselves first, we will issue any applicable refund to the original North American purchaser.

Support

If you have questions about our digital resource policies, please contact us at support@nursingcodelab.com